Contemporary Workplace Culture is Toxic… But Maybe Not Fatal?

“How many young college graduates have taken demanding jobs in high-powered firms, vowing that they will work hard to earn money that will enable them to retire and pursue their real interests when they are thirty-five? But by the time they reach that age, they have large mortgages, children to school, houses in the suburbs that necessitate at least two cars per family, and a sense that life is not worth living without really good wine and expensive holidays abroad. What are they supposed to do, go back to digging up roots? No, they double their efforts and keep slaving away.”

–Yuval Noah Harari, Sapiens: A Brief History of Humankind (2011) 

“I want to say, in all seriousness, that a great deal of harm is being done in the modern world by belief in the virtuousness of work, and that the road to happiness and prosperity lies in an organized diminution of work.”

–Bertrand Russell, In Praise of Idleness (1932)  

Work is Toxic

1.
We have become detached from the historic way of working. We, as individuals, rarely consume what we make. People often can’t get the work for which they are qualified. Slowly, human work is being taken on by machines. Self-service checkouts. Assembly-line robots. Automated phone operators.

2.
Also, the world economy is unfair. Yes, some progress is being made. The numbers of people in extreme poverty is falling year by year, according to figures from the World Bank. But other inequalities are rising. The world’s eight richest billionaires own the same wealth as the 3.6 billion people who make up the poorest half of the world, according to a 2017 report from Oxfam. The Western middle classes are shrinking, according to research from Credit Suisse, while the extremes of rich and poor are getting greater. Meritocracy is a hard myth to cling on to. 

3.
Workplace bullying is rife. The competitive nature of many work environments fuels aggressive rivalry that can easily tip over into manipulation and bullying. According to research conducted by the University of Phoenix, 75 percent of workers in America have been affected by workplace bullying, either as a target or a witness. But the targets aren’t always who you think. According to the Workplace Bullying Institute, rather than the targets being weaker members of a team, they can often be more skilled and proficient than the bullies—workplace veterans who might be a threat. And research from the TUC in collaboration with the Everyday Sexism Project found that 52 percent of women said that they had been sexually harassed at work. 

4.
In extreme cases, workplace stress can be fatal. For instance, between 2008 and 2009 and again in 2014 the French telecoms company Orange reported waves of employee suicides. After the first wave, where 35 employees killed themselves in a matter of months, the boss dismissed it as a “fashion” although an official report quoted in The Guardian blamed a climate of “management harassment” that had “psychologically weakened staff and attacked their physical and mental health.” 

5.
Assessment culture is toxic. The Belgian professor of psychoanalysis, Paul Verhaeghe, believes that the way work is now set up in our societies, with supervisors supervising supervisors and everyone being watched and marked and continually assessed, is toxic. Even people who aren’t in work suffer the same equivalent endless rounds of tests and monitoring. As our schoolchildren are also discovering, all this testing and evaluating makes us stress about the future rather than be comfortable with the present. 

6.
Work culture can lead to low self-esteem. We are encouraged to believe that success is the result of hard work, that it is down to the individual. So, it is no surprise that when we feel as if we are failing—which is almost continually in an aspirational culture that thrives on raising the bar of our happiness—we take it personally. And think it is down to ourselves. We aren’t encouraged to see the context. 

7.
We like to work. It gives us purpose. But work can also be bad for physical health. In 2015, the Finnish Institute of Occupational Health published a study—the largest ever of its kind—looking at the link between overwork and alcohol. They compiled a dataset of over 333,000 workers across 14 different countries and found, conclusively, that the longer our working hours, the more alcohol we drink. 

8.
It is hard to challenge our cultural obsession with work. Politicians and business leaders keep up the idea of relentless work as a moral virtue. They talk with misty-eyed sentiment and a dose of sycophancy about “decent ordinary working people” and “hard-working families.” We accept the five-day working week as if it was a law of nature. We are often made to feel guilty when we aren’t working. We say to ourselves, like Benjamin Franklin did, that “time is money,” forgetting that money is also luck. A lot of people who work very long hours have far less money than people who have never worked in their life. 

9.
People work ever longer hours, but these extra hours do not guarantee extra productivity. When a Swedish trial experimented with a six-hour working day for nurses in Gothenburg, the results showed that the nurses felt happier and more energized than when they worked for eight hours. They ended up taking fewer sick days, had fewer physical complaints like back and neck pain, and had an increase of productivity during the hours worked. 

10.
Our working culture is often dehumanizing. We need to assess whether our work is making us ill, or unhappy, and if it is what we can do about it. How much pressure are we actually putting on ourselves, simply because the way we work makes us feel continually behind? Like life is a race that we are losing? And in our struggle to keep up we don’t dare to stop and think what might be good for us. 

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Ten Ways to Work Without Breaking Down

1.
Try to do something you enjoy. If you enjoy work you will be better at it. If you enjoy work it won’t feel like work. Try to think of work as productive play. 

2.
Aim not to get more stuff done. Aim to have less stuff to do. Be a work minimalist. Minimalism is about doing more with less. So much of working life seems to be about doing less with more. Activity isn’t always the same as achievement. 

3.
Set boundaries. Have times of the day and week that are work-free, email-free, hassle-free. 

4.
Don’t stress about deadlines. This book is already behind deadline, but you’re still reading it. 

5.
Know that your inbox will never be empty. Accept that. 

6.
Try to work, where possible, in a way that makes the world a little better. The world shapes us. Making the world better makes us better. 

7.
Be kind to yourself. If the negatives of the work outweigh the positives of the money, don’t do it. If someone is using their power to bully or harass you, don’t stand for it. If you hate your job, and can get away with walking out on your lunch break, walk out on your lunch break. And never go back. 

8.
Don’t think your work matters more than it does. As Bertrand Russell put it: “One of the symptoms of an approaching nervous breakdown is the belief that one’s work is terribly important.” 

9.
Don’t do the work people expect you to do. Do the work you want to do. You only get one life. It’s always best to live it as yourself. 

10.
Don’t be a perfectionist. Humans are imperfect. Human work is imperfect. Be less robot, more human. Be more imperfect. Evolution happens through mistakes. 

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From Notes on a Nervous Planet by Matt Haig, published by Penguin Books, an imprint of Penguin Publishing Group, a division of Penguin Random House, LLC. Copyright © 2018 by Matt Haig.